FAQ (Frequently Asked Questions)
■ Reservations
How do I make a reservation?
Our reservation process consists of two steps: Reservation Request → Payment → Confirmation. Add your selected services to the cart, submit the request, and once you receive the arrangement email, complete your payment within 48 hours to confirm the booking.
When is my reservation confirmed?
Your reservation is confirmed only after we receive your payment. Once confirmed, you will receive a “Booking Confirmation Email” along with your travel voucher.
Can I cancel my reservation?
You may cancel your request before payment. However, depending on the arrangement status, cancellation fees may apply. Please refer to our Terms & Conditions for details.
How many days in advance can I book?
Reservations are accepted up to 7 days in advance.
Reservations cannot be made within 6 days of your selected date.
■ Payment
What payment methods are accepted?
We accept credit card payments only (VISA, MasterCard, AMEX, etc.).
Is there a payment deadline?
Yes. You must complete your payment within 48 hours of receiving the reservation arrangement email. Otherwise, your reservation may be automatically cancelled.
■ Travel Vouchers & Preparation
When will I receive my travel voucher?
After your payment is confirmed, our staff will send your travel voucher (PDF) to your registered email address.
Do I need to bring my travel voucher with me?
Yes. Please print and bring your voucher, as some service providers may ask to see it upon arrival.
■ Cancellation, Changes & Policies
How can I cancel my reservation?
To cancel your reservation, please contact us via the Message function in your Account Page or through the Contact Page. Our staff will assist you.
Can I change the details of my reservation?
Changes are subject to approval by the service providers. Please contact us as early as possible. Depending on availability and timing, changes may not always be possible.
Are there any cancellation fees?
Yes. Once your reservation is confirmed, cancellations are subject to cancellation fees as outlined in each service provider’s cancellation policy. In some cases, administrative fees may apply even before confirmation, depending on the arrangement status.
Where can I check the cancellation policy?
You can find the cancellation fee details in the list below. Please make sure to review them carefully before making a reservation.
| Timing of Cancellation | Fee Charged (Percentage of Total Price) |
|---|---|
| 21 days or more in advance | No charge |
| 8 to 20 days prior | 20% of the total amount |
| 2 to 7 days prior | 30% of the total amount |
| 1 day prior | 40% of the total amount |
| On the day of the trip (before check-in, service start) Note:Please note that “before check-in” refers to the specific check-in start time designated by each accommodation. This does not refer to the guest’s scheduled check-in time. |
50% of the total amount |
| After the trip has started or in case of no-show | 100% of the total amount |
What does "cancellation rate" mean?
The cancellation rate refers to the percentage of the total reservation amount that is charged when a cancellation occurs.
Our cancellation policy follows the guidelines set by “Standard General Conditions of Travel Agency Business” established by the Japan Tourism Agency.
■ Other Booking Information & Procedures
I haven't received any emails. What should I do?
Please check your spam or junk mail folder. To ensure proper delivery, add info@kumano-tour-creation.com and tour_ktc@kumano-tour-creation.com to your email safe sender list.
Where can I contact support?
If you need assistance, please contact us through the Message function on your Account page or via the Contact page
About Our Tour Plans
What is the Activity Difficulty Level?
Please refer to the following
| Level | Recommended For | Features | Examples |
|---|---|---|---|
| Difficulty 1 (Beginner) ★☆☆☆☆ |
Guests who do little or no regular exercise Families with children (elementary school age and above) Senior travelers First-time participants Those looking for a relaxed introduction to Kumano |
No special fitness or previous experience required Short and easy activity Suitable for almost everyone Safe and beginner-friendly |
Shrine and cultural experiences River boat rides Short guided walks |
| Difficulty 2 (Easy) ★★☆☆☆ |
Guests who regularly enjoy walking or light exercise Outdoor beginners Those looking for a half-day activity |
Involves light physical activity Suitable for anyone with a reasonable level of fitness Beginner-friendly with guide support |
Half-day hiking Easy kayaking Leisure cycling |
| Difficulty 3 (Moderate) ★★★☆☆ |
Guests who exercise regularly Travelers with some outdoor experience Those looking for a more active adventure |
Several hours of physical activity Moderate fitness required May include uneven terrain or natural environments such as rivers and forest trails |
Full-day Kumano Kodo hikes Intermediate kayaking Stand-up paddleboarding (SUP) Beginner canyoning |
| Difficulty 4 (Advanced) ★★★★☆ |
Experienced hikers and outdoor enthusiasts Guests accustomed to long-duration activities Travelers with above-average fitness |
Long periods of physical activity Good endurance required Difficulty may increase depending on weather and natural conditions Confidence in outdoor environments is recommended Previous experience and appropriate equipment are strongly recommended. ※Suitable only for experienced participants. |
Long-distance trekking Advanced rafting Intermediate to advanced canyoning |
| Difficulty 5 (Expert) ★★★★★ |
Highly experienced outdoor adventurers Guests with excellent endurance and physical fitness Those seeking a challenging adventure |
Demanding physical activity over an extended period High level of endurance required Activities may be affected by changing weather and natural conditions Previous experience and appropriate equipment are strongly recommended. ※Suitable only for experienced participants. |
Expert-level trekking Advanced white-water rafting Technical river adventures |