KUCHIKUMA TRANSPORT
Walk the Kumano Kodo Light and Free
Leave the heavy lifting to us. Our luggage transfer service is operated by an owner-operator with many years of experience as a courier for a major delivery company. We collect your bags and deliver them to your accommodation the same day, so you can enjoy a safe, carefree hike on the Kumano Kodo.
■Why choose us
Clean, secure handling: Each item travels in a dedicated transport box. Your luggage never touches other guests’ bags, and there’s no risk of small items slipping out or water damage.
Oversized luggage welcome: For very large items (over 110L), we use dedicated protective bags for transport.
A keepsake for your journey: We attach our original wooden luggage tag to each booked item and gift it to you after delivery, perfect as a travel memento. Simple, affordable, reliable!
We safely deliver from one item at budget-friendly rates. Travel light and focus on the trail. Your bags are in good hands.
Important Information for Booking
Cancellation Policy
| Timing of Cancellation by Customer | Cancellation Fee |
|---|---|
| 14 to 8 days before the service date | 20% |
| 7 to 2 days before the service date | 30% |
| 1 day before the service date | 40% |
| On the day of the service | 100% |
Notes on Pick-Up and Drop-Off Points
Please make sure to enter the exact name of your accommodation (e.g., hotel, guesthouse) when making your booking.
If your pick-up or delivery location is an accommodation reserved through a company other than Kumano Tour Creation, please also provide the exact reservation name and booking agency.
Without this information, we may not be able to arrange pick-up or delivery. Thank you for your understanding.
Luggage Tags
Each baggage delivery company will attach its own luggage tag when picking up your luggage.
To prevent mix-ups or misdelivery with other customers' luggage, please do not remove the attached tag during your booking period.
Notes for Handing Over Your Luggage
Important Notes for Preparing Your Luggage
- All items must be packed inside a suitcase or bag.
- Do not attach shoes or any other items to the outside of your luggage.
※If luggage is prepared in this condition, we may refuse delivery and no refund will be issued. Please read carefully before booking. - If you prepare more pieces of luggage than the number reserved, an additional fee will be charged.
If you do not agree to pay the additional fee, your booking may be cancelled, and no refund will be issued.
Items We Cannot Accept for Delivery
We are unable to transport the following items:
- Valuables, including cash or precious items
- Fragile items inside luggage (e.g., glass, ceramics, precision instruments)
- Perishable or degradable goods (e.g., fresh food, plants, etc.)
- Animals, plants, hazardous materials, flammable items, or any items prohibited by law
Liability Disclaimer
- Delays or Non Performance Due to Force Majeure
- Natural disasters (earthquakes, typhoons, heavy rain, floods, lightning, etc.)
- Delays or suspension of transportation services, road closures, or traffic congestion
- Damage to consumable parts of luggage such as handles or casters
- Damages Caused by the Contents or Packaging of Luggage
Damage resulting from insufficient or inadequate packaging by the customer
- Circumstances Attributable to the Customer
- Inaccurate or insufficient information provided at the time of handover (e.g., accommodation name, reservation name, etc.)
- Inability to deliver due to the customer's absence at the specified time and place
- Attaching other items to luggage or any handling that violates our terms and conditions
- Matters Outside the Scope of Delivery or Our Control
- Requests for delivery outside the designated service area
- Damages occurring after delivery (e.g., loss or accidents while stored at the accommodation)
- Delays due to customs clearance or inspection (for international transport)
Please note: We cannot accept any responsibility for troubles or incidents that may occur during baggage delivery. Thank you for your understanding.