hakobune
Walk lighter, travel smarter and comfortable!
Carrying heavy luggage can make walking the sacred Kumano Kodo more difficult than it needs to be.
Our luggage transport service is here to make your journey simpler, more comfortable, and stress-free.
We are connected with a network of trusted local partners and friends throughout the region.
Many of the inns and accommodations we deliver to are part of this warm community.
It is our honor to quietly support your journey and help create meaningful memories of your time in Kumano.
Living in this beautiful region is a gift we deeply treasure.
We are truly grateful for the opportunity to support travelers from around the world as they walk the ancient paths of Kumano.
Important Information for Booking
Cancellation Policy
| Timing of Cancellation by Customer | Cancellation Fee |
|---|---|
| 14 to 8 days before the service date | 20% |
| 7 to 2 days before the service date | 30% |
| 1 day before the service date | 40% |
| On the day of the service | 100% |
Notes on Pick-Up and Drop-Off Points
Please make sure to enter the exact name of your accommodation (e.g., hotel, guesthouse) when making your booking.
If your pick-up or delivery location is an accommodation reserved through a company other than Kumano Tour Creation, please also provide the exact reservation name and booking agency.
Without this information, we may not be able to arrange pick-up or delivery. Thank you for your understanding.
Luggage Tags
Each baggage delivery company will attach its own luggage tag when picking up your luggage.
To prevent mix-ups or misdelivery with other customers' luggage, please do not remove the attached tag during your booking period.
Notes for Handing Over Your Luggage
Important Notes for Preparing Your Luggage
- All items must be packed inside a suitcase or bag.
- Do not attach shoes or any other items to the outside of your luggage.
※If luggage is prepared in this condition, we may refuse delivery and no refund will be issued. Please read carefully before booking. - If you prepare more pieces of luggage than the number reserved, an additional fee will be charged.
If you do not agree to pay the additional fee, your booking may be cancelled, and no refund will be issued.
Items We Cannot Accept for Delivery
We are unable to transport the following items:
- Valuables, including cash or precious items
- Fragile items inside luggage (e.g., glass, ceramics, precision instruments)
- Perishable or degradable goods (e.g., fresh food, plants, etc.)
- Animals, plants, hazardous materials, flammable items, or any items prohibited by law
Liability Disclaimer
- Delays or Non Performance Due to Force Majeure
- Natural disasters (earthquakes, typhoons, heavy rain, floods, lightning, etc.)
- Delays or suspension of transportation services, road closures, or traffic congestion
- Damage to consumable parts of luggage such as handles or casters
- Damages Caused by the Contents or Packaging of Luggage
Damage resulting from insufficient or inadequate packaging by the customer
- Circumstances Attributable to the Customer
- Inaccurate or insufficient information provided at the time of handover (e.g., accommodation name, reservation name, etc.)
- Inability to deliver due to the customer's absence at the specified time and place
- Attaching other items to luggage or any handling that violates our terms and conditions
- Matters Outside the Scope of Delivery or Our Control
- Requests for delivery outside the designated service area
- Damages occurring after delivery (e.g., loss or accidents while stored at the accommodation)
- Delays due to customs clearance or inspection (for international transport)
Please note: We cannot accept any responsibility for troubles or incidents that may occur during baggage delivery. Thank you for your understanding.